Frequently Asked Questions
Answers to Your Most Common Questions About Offshore Staffing
We know outsourcing is a big step—especially when it involves your operations, data, and people. Below are answers to the most common questions we receive from UK businesses exploring our offshore staffing services.
You can outsource a wide range of roles, including:
- Admin Assistants
- Bookkeepers & Accountants
- IT Support Engineers (L1/L2)
- Customer Service Agents
- Data Entry Staff
- Legal Assistants
- Digital Marketing Staff
- Software Developers
If your role isn’t listed, just ask—we can usually find the right fit.
It’s simple and client-controlled:
- You tell us what role you need.
- We shortlist top candidates.
- You interview and select the best fit.
- We handle onboarding, HR, payroll, and IT setup.
You stay in control while we manage the backend.
Yes! You have full access and direct control over your offshore team. They report to you just like any in-house staff member. You set the hours, assign tasks, and monitor performance.
We support you behind the scenes with HR, compliance, and operations.
You can always contact your UK-based account manager directly. We’re here to step in and resolve any concerns quickly—whether it’s a performance issue, communication challenge, or anything else.
All staff work from our secure, modern offices in the Philippines:
- Aquilofts Operations Hub
Units 3 and 4 Lot 8 Block 3
Juan D. Nepomuceno Ave. (Naver Bldg),
Telabastagan, San Fernando, Pampanga
They don’t work from home—ensuring professional supervision, stable internet, and IT security.
Yes. GDPR compliance is a cornerstone of our service. With support from Techlogic IT Services, we ensure:
- Secure access and data policies
- UK-based cloud data hosting (optional)
- Encrypted file transfers
- User access controls and monitoring
- Policy and document compliance
Our staff are aligned to UK working hours (or close to them, based on your needs). You’ll be able to collaborate in real time via VoIP, Teams, Zoom, or whatever platform you prefer.
We offer flexible contracts with no long-term lock-in. Start with one full-time staff member and scale up as your needs grow. We’ll work with you to build the right solution.
Yes, clients are welcome to visit by arrangement. We’re proud of our facilities and happy to offer a tour if you’re planning to visit your offshore team.
How do I get started?
It’s easy:
We’ll walk you through the process, provide candidate CVs, and help you get started quickly and confidently.